As Lady Stronico (Staci) continues her struggle with T-Mobile a valuable lesson was learned. The T-mobile (so far, 100% unhelpful) staff will try to shuffle you off into a convenient side room to call headquarters, with the assurance that calling headquarters via their phone and a special number will expedite solving the problem. This is not the case. Sit down and make them fix it. We have tried both and all calling headquarters did was waste an hour.
It seemed like a good idea the first time, but all they are trying to do is shuffle you off. The T-Mobile staff does have the authority to make things right, don’t let them escape not fixing the problem.
This post originally appeared on the Stronico blog – with the absorption of Stronico into Digital Tool Factory this post has been moved to the Digital Tool Factory blog
