How to fix customer service problems with T-Mobile - Digital Tool Factory blog

How to fix customer service problems with T-Mobile

I’m not sure that this really qualifies as a technical problem, but it was a problem I had.

The Problem: Any one of the many you are likely to have with T-Mobile -in my case it was a non-working phone, and no good options of upgrading.

The Cause: T-Mobile customer service sucks.

The Solution: Insist on speaking to the “Customer Loyalty” department. This is where they send you after you threaten to leave them for someone else. I found it useful to state that I had an excel spreadsheet listing deals from various providers and that T-Mobile came out the worst. Curiously, no one asks for numbers if you tell them you have a spreadsheet. They will eventually cave, albeit not by that much in my case.


This post originally appeared on the Stronico blog – with the absorption of Stronico into Digital Tool Factory this post has been moved to the Digital Tool Factory blog



Written By Steve French


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