My new commandment: Never complain about anything. Ever. If you feel the need to complain to pressure someone else to make something happen, then be honest and call it manipulation.
I realized this while at a client meeting; we were talking about problems with a botched sales program and the staff had a litany of complaints about the program (ed. note: it was created by a separate vendor years ago, and the fault lies with the now-departed project manager who designed something inappropriate. It does a masterful job of integrating legacy systems from different vendors, languages, platforms, a mainframe and Europeans are involved somehow, but the user interface is wanting. But I digress…). Then I remembered hearing the same litany of complaints a year ago. Unlike last year, I offered suggestions on how to make small improvements to the program. Everyone proceeded to ignore me and continued complaining. At the end of the meeting everyone felt a lot better once they had talked about their problems. No one made any plans to actually fix the problems. Continue reading →
