I recently tried to buy The Entrepreneur´s Guide to Customer Development for Tech Startups and was alarmed to learn that the payment method I used (PayPal) uses an e-Check system by default. My PayPal account is tied to a regular bank account and everything comes out of that. Now apparantly I must wait for my check to clear, which won’t be until Friday. I can’t believe I have to wait till Friday to get a PDF download! I did not see any notice of this on their site, and they did not take credit cards on the site where I bought the pdf.
I don’t begrudge them outsourcing their payment system, taking credit cards is a hard setup with many upfront costs. However a notice that they will not send me the pdf for a few days would be quite nice, as would the option to cancel my order so I could just download the thing from Amazon.
How has the technology come to this? Perhaps PayPal has changed their system around, but I have bought many, many things with my linked PayPal account and this has never happened before.
photo credit: danielbroche
This post originally appeared on the Stronico blog – with the absorption of Stronico into Digital Tool Factory this post has been moved to the Digital Tool Factory blog